Excalibur Hotel and Casino Hotel - Page 2

The Midway is full of con artists. Stay away!

First of all, window shades had to be pulled down all the time due to workers and stock. No wake up call as requested and almost missed my flight. Carts and dirty dishes in hall for four days. Two pools closed while other two were extremely crowded. When asked why, they responded that they were cleaning the other areas. We asked "why not clean them during shut down time?" Then when it was opened, it was not clean. Previously they handed out coupon books, for example, buy one buffet and get one free. They were not available. Machines were extremely tight. I have written the Excalibur and expect some sort of compensation. If I hear from them, I will post a reply, but I expect that they don't care.

We stayed there 5 days, one morning No Hot Water, No Bathtub & No Coffee pot in room. Our maid was good & she was Honest. Thanks for that! We would never stay there again.

The hotel was nice inside, everything is spaced out inside. Beds are old, springs poke you when you sleep, no bathtub, showers only. If you want to soak, you have to use the spa which will cost you.

Back on December 1, 2007, I had booked a spa room for my wife's birthday and pre-paid for the room. Upon checking in at 3:00, I was told that no rooms were available until 6:00. When I showed the reception clerk, Kelly, my confirmed reservation with a check-in time of 3:00, she changed her story and told me that she could check me into a regular room right now. I said I would wait until the spa room was available. Then she informed me that the spa rooms were not available for the night. She claimed that my room type was never guaranteed and that the Excalibur website even stated so. Kelly's attitude was unapologetic, stating that their hotel policy is "similar to the airlines" where one can be "bumped" if the hotel is oversold. A telephone conversation with a supervisor named Mark produced little, except for an offer of a late checkout. Upon returning home, I walked through the reservation process on the Excalibur website and found no wording stating that my reservation for a suite or spa room was not guaranteed. I had been given a manager's name, Molly, by the check-out clerk. I wrote a letter to Molly with a "cc" to the President of Excalibur, Renee West, describing my experience. It has been over two months, and I have yet to hear back from Excalibur. While the hotel has some decent characteristics, my experience with the business ethics and lack of professionalism from the employees was unacceptable. If I eventually receive an apologetic response from Excalibur, I will gladly post a follow-up stating that my faith has been restored. Otherwise, I felt it my duty to caution others about booking a room here, especially a suite or spa room for a special occasion. They will gladly take a pre-payment, but they won't deliver what was promised. As the city was very busy that night, we were left with no choice but to take a down-graded room.

I have stayed in Super 8 & Motel 6 hotels that were better than this. The room was not what we expected, ecspecialy for the price we paid. The hotel staff were not very curtious or helpful. The hallway smelled like mildew. Oh, and stay away from the buffet. It was over priced and the food was horrible. It was cold and had no flavor. When we said something, no one seemed to care. So we checked out early and went to the Monte Carlo.

We were there for our daughter's wedding and they did a great job on it.

We liked that it was centrally located and visible to the naked eye from the freeway. The staff was very courteous and efficient. The rooms were not as good as I was expecting for the price. The restaurants that we ate in were all very good.

This hotel made me feel secure: The security was very good and stationed well.

We had an excellent stay, with no problems. We will stay again. The prices were reasonable.

We had an enjoyable stay. The coffee shop was not run well and very slow. The buffet was wonderful. The housekeeping was very fast in fixing our air conditioning unit.

We had a very pleasant stay at the Excalibur hotel and casino. We had a nice room, clean and comfortable. We would stay there again.

This hotel made me feel welcome: The security guard prior to the elevators was always pleasant.

We drove and we had a little problem finding the correct exit, but we made it ok. The parking facilities were fine, close and convenient. Overall, we enjoyed our stay at the Excalibur hotel.

We did not really like our stay. The room was not medieval enough and it was overpriced for what we got.

This is a good place to stay especially for families.

This hotel always has great service and even though people are always moving in and out of the place it is easy to move about.

There was very poor lighting in the room. There was not much of a food selection in the hotel restaurant wise. The food was of poor quality and it was overpriced.

There was someone banging above out room at three o'clock in the morning two days in a row. It was really bad and it woke us up very early.