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Estancia La Jolla Hotel & Spa

4 Stars
 
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9700 N Torrey Pines Rd   [edit info]
La Jolla, CA 92037, United States +1 858 550 1000 www.estancialajolla.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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A classic California-coastal rancho setting on 10 acres conveniently located between the two quaint seaside villages of La Jolla and Del... more »
 
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average guest rating 3.7 out of 5

Hotel Reviews

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Sort by:   newest   best   worst 11-20 of 57 reviews

decent place; location is not great – Posted May 27, 2008
 
         
Excellent

would be much better if it were located in downtown La Jolla. A bit isolated. Good amenities. Nice pool but not great for...

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Nice place; not the best location – Posted Apr 25, 2008
   
         
Good

We stayed here in April. Grounds are very nice and refined. My wife had a nice spa experience. Food was great (breakfast buffett, wine bar, on-site restaurant). Only issue is location - definitely need to drive to get to beach or any other...

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The service was impeccable and the – Posted Mar 11, 2008
   
         
Excellent

The service was impeccable and the facilities were beautiful.There were additional charges ($12 service fee/day, $20 parking). This hotel is absolutely beautiful. The staff is very friendly and helpful, and just stepping onto the grounds was...

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All show, no go – Posted Dec 14, 2007
by biztrav  (3 reviews)
   
         
Mediocre
35 year old female with a luxury budget, traveling for business

This hotel is very pretty and a lot of attention to detail has been spent on "appearing" 4 star, but their service needs improvements.

I stayed at this hotel for 3 nights for a business conference which was arranged by my company. There were approx 250 professional people in attendance.

I arrived late Monday evening and attempted to valet my car, twice, but no valet was present at the door. A bit confused, I drove my car to the guest lot and found a parking spot quite far away (about the equiv of walking 2 city blocks) from the lobby/check in. I proceeded to schlep 2 heavy bags thru the long parking lot and then down a series of winding, narrow, dimly lit paths which eventually lead to the main lobby. Better directive signs or arrows would have helped. As I arrived at the front desk to check in, a man (who was an apparent regular at the hotel) arrived at the same time and allowed me to check in first (a true gentleman) and stood behind me, as he waited to check in. I was greeted by a woman who spoke broken English and as she was in the middle of my check in, she recognized the man behind me and dropped everything, left the counter to ask someone else to get him a glass of champagne while he waited. I was not impressed as it was late (my flight was delayed, not her fault) and I was first (and could have used a glass of bubbly). Anyway, I was given a map and my room key and sent on my way to find my room, still schlepping my 2 big bags, alone. Some part of me expected that a young man would arrive (as have done at other 4 star hotels) to help with my bags, but one never did. Instead, as I wandered out of the lobby and down another dimly lit corridor, a young man did finally pop out from behind a pillar and ask if I needed help. I took him up on his offer and he lead me to my room, hoping the whole walk that he worked for the hotel :)

The room was very pretty and clean, however, as I prepared for bed- I couldn't figure out the alarm clock and when I finally called the front desk for help--- the "broken English" lady advised she was not familiar with how to set the alarm and suggested I look for the manual in a drawer. Needless to say, I never found a clock manual and called back to ask for a wake up call.

I did not find the hotel to be very peaceful. For my entire stay, I heard room doors opening and banging closed and a weird ticking noise in the bathroom. This I expect at Holiday Inn, but not a "luxurious" 4 star resort.

The following day our conference began and was held in a pretty, but freezing conference hall. In addition, our company conference agenda allowed for strict 15 min break periods and as we hurried to use the restroom and refill coffee and tea, there wasn't enough coffee, cream or hot water for tea. A waiter man advised it was gone, but "on the way." Not a major deal, just another silly service issue. A continental breakfast was served at 8am, break was at 10am-- not sure why 2 hours wasn't long enough to ensure coffee and hot water were ready as we piled out of the freezing conference hall. Anyhoo, at lunch, 250 professionally suited and heeled people were given "a boxed lunch" which consisted of zip locked (literally) turkey sandwiches on Roman Meal bread, a bag of Ruffles and a can of pop and sent to "enjoy the hotel grounds" as there were not enough tables outside for everyone to sit and eat. My colleagues and I found a bench in some wet grass and giggled about the whole experience, comparing it to camping in high heels and a tailored suit. Not pleasant.

On Thursday, I received a call from home and had to leave a day earlier than planned. I packed my things as soon as I knew I was heading for the airport and called the front desk just to advise them of my early check out, as a courtesy. Another "broken English" lady advised she'd have to put me on hold ....I mentioned that I was just calling as a courtesy and was in a hurry to leave for the airport...she still put me on hold for about 2 minutes and then came back to advise she "couldn't find her manager to credit me for the early check out, and so I would be charged." I advised that I wasn't worried about that as my company was paying the bill, I just wanted to let them know I was leaving. She said she "understood, but that my company would still be charged as I was leaving past the check out time"-- I just said "ok, thank you" and proceeded to schlep my 2 big bags back out to the distant parking lot, alone. I am not a person who expects to be waited on (hand & foot), I travel a lot and do not consider my myself a high-maintenance traveler. My company was very proud to be housing us all at such an upscale hotel, so I did have an expectation that this "luxury" 4 star hotel & spa would provide service above and beyond that of my regular Marriott .....it did not. The hotel did appeal aesthetically to the romantic senses, but didn't deliver when it came to service. Overall, I was disappointed.

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Disaster – Posted Aug 30, 2007
   
         
Horrible

We booked 5 rooms for our daughters wedding party with an American Express card a month in advanced. At that time we explained that we were paying for the rooms and parking. Upon check out, all four guests were charged for their rooms by direct...

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I thought it was beautiful and relaxing. – Posted Aug 25, 2007
 
         
Excellent

I thought it was beautiful and relaxing. I enjoyed my stay thoroughly. The location in La Jolla is perfect.The check in process was disorganized. The spa services were not as available as I believe they should have been. I loved it and would...

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The hotel took good care of us.Nothing. – Posted Aug 21, 2007
 
         
Excellent

The hotel took good care of us.Nothing. Day manager and the evening manager both went out of their way to accommodate us. They went out of their way to make our stay so great! We will go back to their establishment. Everything about the hotel was...

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The swimming pool.The Hotel staff and – Posted Aug 20, 2007
   
         
Mediocre

The swimming pool.The Hotel staff and service. I was not aware of the $25 extra a day for parking in a lot right outside of our room and the nonnegotiable $9 a day surcharge for the newspaper and coffee already in your room. These costs added $170...

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Beautiful appointments and d�cor – Posted Aug 20, 2007
   
         
Excellent

Beautiful appointments and d�cor.Parking lot surrounds hotel, no ocean view. Lovely location, excellent amenities.

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Perfect location and atmosphere; staff – Posted Aug 14, 2007
 
         
Excellent

Perfect location and atmosphere; staff is very accommodating; well appointed room and grounds.No view, but still great location. Even though this property lacks a view of one of the most beautiful places in San Diego, it makes up for it in location...

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