Erie Inn and Suites Hotel - Page 1

We were forced to stay there as our baby was having a hard time on our trip to Ohio, which we take every few weeks to visit family. We arrived at 11pm, and were able to get a room. When we went into the room, it was stifling hot. We tried to get the air conditioning to turn on( the unit itself) and it wouldn't. Nothing we tried made it work. We asked the front clerk to help us, and he said something along the lines of " It has an internal mechanism which turns it on when it's hot enough". It was at least 28 degrees C in that room( about 80+ for Farenheit) It was muggy beyond belief. I went and asked for a fan to help circulate the air. The clerk did look around, at least, but there wasn't a fan in the whole hotel. We had to open the window to get some relief, but were treated to loud transport trucks, and bright lights from the scenic view of the gas station. Our baby slept poorly and we got about 2 hours sleep. When we got up, it was so muggy in that room when we closed the window, my glasses kept fogging over. I spoke to other customers in the waiting area, and they said their rooms were quite cool. It seems only our room had no air conditioning, despite a hot night in August. We tried to get the manager to call us( we left two phone numbers) but nobody has tried to get in touch, despite having left a formal complaint with the two clerks on duty that morning. We stayed Thursday August 16th and that will be the last time we stay at that hotel or any other Best Western in the near future. Please, save your money and sleep in the car. It will be more comfortable.

I wished that there were extra pillows in the room or that the pillows were a bit more firm.