Emerald Suites Tropicana - Page 1

We had booked our room days in advance to staying in Las Vegas and confirmed 2 double beds in our room. When we arrived, we found that all rooms with double beds were booked. The manager immediately gave us a free upgrade!...and it wasn't just a little one! It was a room with a King bed, a living room, kitchen with fridge and stove, and another bedroom with two double beds! Everything was completely CLEAN! No noise! And VERY comfortable! Staff was extremely friendly. I travel a lot and this manager was the most accommodating I have ever run into. Thank you help making our exhausting trip relaxing! With this kind of service, we will definitely come back!

i booked this hotel a week prior to arriving. it seemed like a good deal. me and my friend are celebrating our birthdays. we arrived late Friday to see that the entire lower level is under remodeling. which was disturbing caused they mentioned nothing of this. we went out via the shuttle service, the shuttle driver conned us into believing he was giving us free V.I.P. passes into Tangerine. We gave him a really good tip. come to find out there were promoters all over the strip and casino handing these passes out for free!!! Saturday we were woke up at 6 am by pounding hammers from the remodeling below! we woke up rather early and got ready to spend the day downtown Fremont street. the water went out in the morning so we couldn't take showers! they gave us no warning or apology! we came back from Fremont street to discover fans scattered about in our room because it had flooded after we left! we called the manager and went to speak with her. she accused us of leaving the water on intentionally and told us how we could be liable for thousands in repairs. that ruined our Saturday night needless to say which turned out to be our birthdays. they moved us into separate rooms which was the only proper thing they did all weekend. the room they moved us into showed signs of an electrical fire in one of the outlets! i have pic of all of this i will be uploading ASAP

so far they charged me 200 on my credit card which is UNAUTHORIZED! as of now there being investigated by my bank for fraudulent charges!

This hotel looked like a nice 3-Star (as it was rated on the website) hotel at a decent price. However, it was competely filthy and smelly, there were homeless people sleeping in the hallways and I would consider this a 1-Star, as there are no 0-Star ratings. Not only that, but we did not feel safe. We had to make a last minute alternate reservation and therefore go outside of our travel budget.

Do not be fooled by the pictures and the bogus descriptions of this hotel, they are lying and deceitful.

They did not changed the bedding every day, shampoo and towels had to be requested, coffee was not brought to the room even after request and they were unable to change the bill to another credit card so we could split expenses. The wakeup call we asked for was one hour late.