Emerald Suites

Stayed here last year and checked in at 12 pm hoping to get a room early but front desk stated that they do not have a room ready yet but will reserve us a non-smoking room as requested and that when we come back at 3 or 4, they will have the room ready. Came back later at 330 and front desk attendant was a different person from that morning and stated that because we got there late, they no longer have a non-smoking room available for us. It is a good thing that we only booked for one night because the room was dirty and smelly, the carpet was horrible that you don't even want to walk on them, plus the bathroom was disgusting. The toilet cover did not match the toilet seat. We stayed almost until 4 in the morning that day because we did not want to sleep in the room and we were happy to check out the next day. Even though I mentioned to the staff about the misunderstanding and the assurance given to us about getting our room that we requested, they did not offer any apologies and stated that, that attendant that we spoke to earlier that day should have not promised us about reserving and having the room ready for us.

I read the reviews AFTER my school had already paid for our 7 rooms for a week. I was terrified when I got here thinking that it was going to be horrible. I reminded my students before we left that much like when you go to a fast food restaurant, you can't expect superb service for 50-some bucks a night. We were prepared for the worst. But this really has been a pretty good week. They kept the rooms clean. The pool is nice. The problems have been few. It took a while to get used to the air conditioners. We couldn't find the "just right" temp in any room. We had a choice between freezing our asses off or sweating our asses off. The ac was also a little loud. I am probably in about 14 different hotels in a year, and this place isn't five star, but you are getting a decent place for the price. They need to improve their key situation. They will only give one key per room. My guess is that someone decided to try this new type of key (one I've never seen) and it was a miserable failure.

Advertisements for this place make it sound good but it is one of the most disgusting places I have ever stayed! To begin with, our son was kept waiting in the lobby for three hours because the phone was unplugged and we were not getting any messages (and, of course, WE did not think to pull out the couch and check to see if the phone was plugged in.) The windows were only covered with slat-blinds which did not close properly, so anyone could walk by and look right in. The couch was worn and dirty; they left a note saying they were going to replace it but did not. Two bedrooms but only one bath was inconvenient. There were three of us but each day, the housekeeper only left two sets of towels. The place was dark and dismal: there were only two very small bedside lamps in bedroom and one floorlamp in living room so very poor lighting. This was a horrible place and I would not recommend it to anyone.

Disgusting and dirty. Dark streets, next door to a gas station. Nothing nearby. Pricey cab ride to the Strip. Nothing even nearby. Looks nothing like the pictures. Paid the cancellation fee and for one night so that I could leave to go stay somewhere else! Not worth saving a few bucks over!

I would not even have my worst enemy stay there!!!!! The couch was very dirty, had a very bad smell, you really don't have room to breath. Not close to anything and to walk somewhere is unreal, no street lights, not walkways. I will NEVER recommend this place to anyone. I had to pay one night stay in order to cancel the rest of the weekend.