Embassy Suites Tulsa - Page 1

Housekeeping could have been more attentive to the quality of service they provided. On more than one day they failed to clean my room adequately. The trash was not emptied, the carpet was not vacuumed and the beds were not made neatly. I found it quite disconcerting to remain there during my stay. I will not be staying there on my next trip to the area.

OK, so I don't sound unreasonable, I will say the staff was friendly. That's the good news. The bad news is the hotel is falling apart! The bed was shaped like a bananna so we kept trying to stay out of the center but couldnt. Woke up with bad neck and back aches. Our drawers wouldn't open. the door stop was laying in the middle of the bathroom floor. a thick layer of dust on the night stand bottom shelf. Not enough pillows. Oh, and the deal breaker......sewer smell coming in the room from the vents!

Great place with great service. They were great when we were taking care of our sick puppy.

It was a great hotel overall. The staff tried to make things right even though there were several large groups checked in at the time of my trip.