Embassy Suites Montgomery - Page 1

Has a nice atmosphere with the glass elevators and waterfall, room was very nice, hotel staff should be more knowledgeable

This was a collage graduation. We had a ballroom rented with catering. Everything was wonderful.

This hotel made me feel respected: Everyone was exceptionally nice, and always smiling.

When we called to make reservations, the phone rang with no answer during daytime business hours. We had to call several times to get someone one the phone. When we arrived, there was no one at the desk and the phone was again ringing off the hook. When someone did arrive at the desk we were told that our room was not yet ready even though it was an hour past check in time, so we had to wait in the lobby while our room was cleaned. Again, the front desk clerk disappeared and we sat there listening to the phone ringing with no one answering it.

Everything was great and the unit was impressive. The atrium was fantastic. It’s a super value.

This hotel made me feel relaxed: The tropical atmosphere was peaceful.