Embassy Suites Indianapolis

You almost feel like any employee who is not friendly, helpful and cheerful is quickly fired at this hotel. EVERYONE is happy to see you! One example is: at breakfast my 2nd day an employee recognized me from the previous day & asked if she could prepare a tray to take up to my room because she noticed my husband was not with me :) Very thoughtful!

We enjoyed our stay here. The hotel staff was very accommodating. The hotel was very clean and even though we forgot to remove our do not disturb tag from the door and they could not make up our room, they left a note saying they tried three different times to do it. If we wanted it cleaned they would left us a number to call. The hotel had a very accommodating staff!

This hotel made me feel important: The way everyone treated us made us feel important. Even in the restaurant, during the morning buffet, the cooks were very friendly to all the customers.

It was fine with the exception that they did not have the room available at check in and they were not as accommodating as expected seeing we had an infant with us.

The hotel was easy to get to. The lobby of the hotel is beautiful. I like that our room was a true suite and very big. The room was clean and the bed was comfortable. The cocktail hour and the hot breakfast were very good. The pool area was well kept up and the pool and the hot tub were clean. We did not like that we could not control the room temperature as they had turned the air conditioning off for the season and it was hot in the room. We had the window open but it could not cool the whole room. Overall, it was a nice stay.

This hotel made me feel pampered: I felt pampered because of the elegant setting. The large room was very nice. The hot breakfast in the beautiful lobby was also very nice.

The staff was as they usually are, friendly, courteous and very helpful. I expected the staff to be great and they were as expected, great.