Embassy Suites Hotel Jacksonville

Before planning your family gathering, party, wedding, etc., please consider that the management of this facility called me 24 hours before a 60-person birthday party to tell us the atrium was "No longer available."

Instead of the atrium that we worked with their people on planning decorations, etc., we would have a back ballroom "pursuant to the contract, which allows us to reassign these events." There was no competing event, they simply wanted the atrium open for guests since the hotel was at a higher occupancy than they had planned.

Of course, with only 48 hours prior to such an event, we had no choice, we could not cancel and go elsewhere and they knew it. They offered no reasoning except that the services contract allows it! They inferred that the woman who arranged the party with us, took our deposit 4-5 weeks prior to the event, and still works at the hotel somehow didn't know?

Caveat Emptor

I liked this hotel very much. It provided a high quality, free, continental breakfast every morning which was a huge asset to our family of four. They also responded quickly to a request for a playpen for our young son after he refused to sleep in a big bed. That saved us quite a bit of time and aggravation. We will definitely stay at the Embassy Suites hotel again.

I love all Embassy Suites I've stayed at, Seattle and Florida. I love Embassy Suites and prefer to stay there when I travel.

You know what you were going to get at an Embassy Suites. They were all pretty much the same with no surprises.

I liked the hotel. It had an excellent breakfast every morning that was included in the price. My room was spacious and perfect for a family of four. We would stay at an Embassy Suites again in the future.