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Embassy Suites El Paso

4 Stars
 
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6100 Gateway Blvd. East   [edit info]
El Paso, TX 79905, United States 1-915-779-6222 embassysuites.hilton.com - see rates
Check-in time: 3:00p    Check-out time: 1:00p
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The Embassy Suites El Paso hotel is conveniently located off Interstate 10 just minutes from the El Paso International Airport, Ft. Bliss... more »
 
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average guest rating 3.1 out of 5

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Sort by:   newest   best   worst 1-10 of 38 reviews

Great hotel but some things lacking – Posted Feb 01, 2009
by sueell  (1 reviews)
   
         
Good
54 year old with a economy budget, traveling for business

I stay at this hotel on a regular basis but always have 1 or 2 problems. This time, the TV in the bedroom was very fuzzy. I left a message at the front desk when I left in the morning, asking for someone to come look at it but they never did. I called when I got back and they sent a repairman who looked and told me he would check the room above and below me and then come back and tell me what he found. He never came back and the TV was never fixed. The maids also turn the temperature down to 60 during the day so it's freezing when you come back.

I will still stay here as it's the best in the area and you can't beat the breakfast and Happy Hour. Mattresses are also great and comfortable. They do need to add more cable channels. 3 channels of sports are obviously geared only toward male guests.

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BAD – Posted Jan 02, 2008
by TEXANESS  (1 reviews)
   
         
Mediocre
54 year old female with a moderate budget, traveling for leisure

This hotel is in no way on a level with any other Embassy Suites I've experienced. The negative points were numerous and yet the staff was very understanding.

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Wait for renovations to be complete – Posted Dec 08, 2007
by klbk82  (3 reviews)
   
         
Okay
50 year old female with a moderate budget, traveling for business

Customer service and breakfast were great. Ran out of snacks early at manager's reception, but I enjoyed the rest.

The mattresses felt 20 years old. I called to see if there were any better ones, but there weren't. They are undergoing renovations and the lobby is great. I'm sure it will be back to its original glory after the renovations, but the rooms look really old now.

I am not likely to return to the Embassy Suites El Paso.
I would not recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights
Fitness room
Location

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Hotel Review – – Posted May 12, 2007
   
         
Excellent
85 year old male with a economy budget, traveling for leisure

All the employees were excellent and knowledgeable. The rooms were very clean and well supplied. The breakfasts and the happy hour were more than expected. All in all it was a wonderful experience! It was a great place to stay with very efficient shuttles to the airport.

I was greeted by name by most employees.

I am very likely to return to the Embassy Suites El Paso.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Hotel Review – – Posted May 04, 2007
   
         
Good
22 year old female with a budget, traveling for business

The building looks great but the elevators are really slow.

I am very likely to return to the Embassy Suites El Paso.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Hotel Review – – Posted Jun 15, 2007
   
         
Excellent
65 year old male with a moderate budget, traveling for leisure

The comfort and the service were great. I would recommend them. I loved the happy hour and the great breakfast.

They treat us like we are special, they are always friendly and they go out of their way to serve us.

I am very likely to return to the Embassy Suites El Paso.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Cleptomaniac Cleaning Staff – Posted Oct 28, 2007
by SuperDaveSD  (1 reviews)
   
         
Mediocre
35 year old male with a moderate budget, traveling for business

I had my electric toothbrush stolen off the sink. I did not notice it gone until I left the hotel. When I called to ask for assistance they told me that lost and found is in housekeeping and that they would forward me to them. The front desk forwarded me to a dead voice mail box that says "this guest has not checked in yet, please wait for an attendant" and they never come back on the line. I called them back and they said they would leave a message for housekeeping. I went through this twice and then gave up.

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Something I really like about ES is the – Posted Sep 06, 2007
   
         
Excellent

Something I really like about ES is the breakfast in the morning. I don't have to go find a restaurant.How crowded it is for the morning breakfast and the long wait. The service was very good at this hotel. The room was up to date (only a few minor...

read full hotel review on MYTravelGuide

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Embassy Suites are usually pretty good – Posted Jul 14, 2007
   
         
Mediocre

Embassy Suites are usually pretty good hotels, but this one is the exception. All of the facilities are pretty dated and worn. The rooms haven't been updated since the early 1980s and smell every bit of it. Not a good value for the money.

read full hotel review on IgoUgo.com

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The cooked to order breakfast and – Posted Jul 09, 2007
   
         
Good

The cooked to order breakfast and manager's reception are excellent. Unfortunately 2 of the 4 elevators were out of service which made for long waits. There were no towels in our room on arrival and it took quite a while to get some delivered. We...

read full hotel review on IgoUgo.com

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