Embassy Suites El Paso

This hotel is in no way on a level with any other Embassy Suites I've experienced. The negative points were numerous and yet the staff was very understanding.

Customer service and breakfast were great. Ran out of snacks early at manager's reception, but I enjoyed the rest.

The mattresses felt 20 years old. I called to see if there were any better ones, but there weren't. They are undergoing renovations and the lobby is great. I'm sure it will be back to its original glory after the renovations, but the rooms look really old now.

I had my electric toothbrush stolen off the sink. I did not notice it gone until I left the hotel. When I called to ask for assistance they told me that lost and found is in housekeeping and that they would forward me to them. The front desk forwarded me to a dead voice mail box that says "this guest has not checked in yet, please wait for an attendant" and they never come back on the line. I called them back and they said they would leave a message for housekeeping. I went through this twice and then gave up.

The comfort and the service were great. I would recommend them. I loved the happy hour and the great breakfast.

This hotel made me feel pampered: They treat us like we are special, they are always friendly and they go out of their way to serve us.

All the employees were excellent and knowledgeable. The rooms were very clean and well supplied. The breakfasts and the happy hour were more than expected. All in all it was a wonderful experience! It was a great place to stay with very efficient shuttles to the airport.

This hotel made me feel welcome: I was greeted by name by most employees.