Embassy Suites Dallas Frisco

Attention: Housekeeping Dept.

I want to express my deep appreciation for your prompt response to my phone call after returning home to Waco, Tx, and realizing that I had left my toiletries bag at the Embassy Suites-Frisco this past weekend. The package with this bag arrived today for which I am so very thankful. And, I will not forget your kind service.

God bless you all.

Sincerely,

Dan M. Carroll

Waco Tx.

Upon arrival, my husband noticed they had a sign announcing him as guest of the day. Even though we used rewards points to stay they went the extra mile and upgraded us to a penthouse suite. We had a wonderful view and great customer service from the entire staff. We were going to pay for one of our nights and because some one disturbed us the night before the comped the night we were going to pay for with out having to be asked. Now to get that at a hotel that also provides breakfast every morning, I think is very, very good.

A fantastic site for our family reunion. The two room suites are comfortable for travel with teen/young adults with separate bedroom and living room with sleep sofa, two television sets. The rate includes breakfast buffet with cooked to order breakfast items as well as healthy breakfast fare. Beverage counter available 24 hours/day.

Indoor gym, pool, jacuzzi and sauna were all well maintained.

Upon arrival I was fooled into thinking that just because the hotel was nice-looking, I would receive good service. Let me tell you, looks can be very misleading.

Everyone had rude smiles on their faces and were ready to try and make things better. They failed miserably.

The hotel reeks of mismanagement, with a restaurant that excels in poor service.