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Embassy Suites Cleveland - Downtown

3 Stars
 
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1701 East 12th Street   [edit info]
Cleveland, OH 44114, United States +1 216 523 8000 embassysuites.hilton.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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The Embassy Suites Hotel Cleveland Downtown is walking distance from the Rock and Roll Hall of Fame & Museum, Cleveland State University ... more »
 
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average guest rating 3.2 out of 5

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Sort by:   newest   best   worst 21-30 of 74 reviews

Hotel Review – – Posted Sep 10, 2006
   
         
Mediocre
23 year old male with a moderate budget, traveling for leisure

The location was nice but the parking was not. The attentiveness, the understanding and the courtesy of the valet parking was not what I expected of a hotel of this stature. The comfort was adequate on some levels and on others not at all. The service was just outright pitiful. I would not recommend this hotel to other tourists because you are not going to get what you expect for the name and the price. The prestige of the hotel was short lived was I arrived at the valet. I would have changed hotels if I could. Then to top it all off my room was on the upper floors but I had to go down four floors every time I wanted ice because the ice machine was either broke or empty on every subsequent floor. It was not at all what I expected.

I am not likely to return to the Embassy Suites Cleveland - Downtown.
I might recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
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Condition of TV & lights

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Hotel Review – – Posted Aug 28, 2006
   
         
Okay
28 year old female with a moderate budget, traveling for business

You need to be very patient with the staff because they are very unorganized and do not communicate with each other well.

The room had a very nice homey set up. Which is good if you are stuck on the road for work.

I am somewhat likely to return to the Embassy Suites Cleveland - Downtown.
I might recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Hotel Review – – Posted Aug 06, 2006
   
         
Okay
60 year old female with a luxury budget, traveling for leisure

I arrived earlier than check in time, four o'clock in the afternoon, which was too late in my opinion, since check out was at eleven o'clock in the morning. The clerk sent us to the lounge or the library to wait and they did not have such things. So we sat in a corridor and my husband checked three times before our room was ready..

I am somewhat likely to return to the Embassy Suites Cleveland - Downtown.
I might recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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conveiently located. third stay. – Posted Dec 21, 2006
   
         
Good

conveiently located. third stay. Service was better this time. Clean and spacious. Courtesy shuttle was...

read full hotel review on IgoUgo.com

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Hotel Review – – Posted Mar 19, 2006
   
         
Okay
by a traveler from Jeffersonville, IN
45 year old male with a moderate budget, traveling for business

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Hotel Review – – Posted May 27, 2006
   
         
Okay
by a traveler from Pacheco, CA
53 year old female with a luxury budget, traveling for leisure

The room was tasteful and comfortable.

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Hotel Review – – Posted Jun 24, 2006
   
         
Good
by a traveler from State College, PA
56 year old male with a moderate budget, traveling for leisure

The person on the front desk was extremely attentive he asked us about our plans and made suggestions for activities. A big thumbs up to him.

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Hotel Review – – Posted Jun 21, 2006
   
         
Mediocre
by a traveler from Canton, MI
64 year old male with a luxury budget, traveling for leisure

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Hotel Review – – Posted Apr 07, 2006
   
         
Okay
by a traveler from Owosso, MI
55 year old male with a luxury budget, traveling for business

The spaciousness of the rooms: You can spread out. The separate bedroom and multiple televisions were nice.

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Hotel Review – – Posted Feb 01, 2006
   
         
Good
by a traveler from Parma, OH
19 year old male with a moderate budget, traveling for business

The room service was very prompt. The receptionist was very friendly and helpful. Whenever I spoke to an employee, they called me sir.

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** distance from Embassy Suites Cleveland - Downtown

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