Went to Chicago for a baseball game and really enjoyed just about everything this hotel had to offer. The location was very nice. We didn't drive, so we didn't pay the "outrageous" parking costs about which others complained. The hotel was only one block from the subway station, which was very convenient. It was easy to get just about everywhere and only a few blocks from the Magnificent Mile.
Our room was not ready on arrival, about an hour before checkin time, so the bellmen took care of delivering our bags to our room when it was ready. The room was nice and clean--one of the cleanest hotel rooms I've seen. The sofa bed was comfortable. The hotel room was very spacious. The pool was a bit small and crowded with kids (and adults) doing cannonballs and leaping and such.
The complementary drinks were nice, but the line formed quickly. The breakfast the next morning was very nice. Cooked to order and the omelets were delicious. A great stay.