I recently had the misfortune of having a flight delay in Reno. Alaska Airlines was gracious enough to offer its patrons an option to stay at a local hotel and leave the next day or wait for our five-hour delayed flight.
I opted for the hotel and was very pleased to see that the voucher was for $154.00 at a local casino/hotel. At check in the night manager came up to me and asked if I had ever stayed at the Eldorado before. I replied “No”, but I would decide if I ever would, it would be the type of room $154.00 would get me.
I was given an extremely small room with a double bed that almost filled the room and no desk, not that there would have been room for it. There was lots of noise from outside and the room smelled unused. I also did not receive any of the usual Casino perks to encourage me to visit their gaming area or restaurants. The manager stated that they were over booked and we would be staying in the economy rooms and I shouldn't complain since I wasn't paying for it. Well, she said that to the wrong person, not only am I complaining to the hotel but also to Alaska Airlines, and every website I can find that rates hotels.