El Tovar Hotel, the premier lodging facility at the Grand Canyon, opened its doors in 1905 and was most recently renovated in 2005. In th... more »
El Tovar Hotel, the premier lodging facility at the Grand Canyon, opened its doors in 1905 and was most recently renovated in 2005. In the past, the Hotel has hosted such luminaries as Theodore Roosevelt, Albert Einstein, Western author Zane Grey, and many others. Today, El Tovar retains its elegant charm. Located on the Canyon rim, it features a fine dining room (open for breakfast, lunch, and dinner), lounge and curio shop with newsstand. El Tovar offers its guests Concierge, turn-down and room service and is a Registered National Historic Landmark. El Tovar Hotel has 78 rooms and suites, all with cable television, telephone, full bath and air conditioning. Standard rooms have one double, one queen, or two queen beds. All rooms are non-smoking. Some rooms will accommodate a rollaway bed, which would be subject to availability and cannot be reserved. ***El Tovar has free, self-parking. Room service is available during limited hours.***
skoosh.com
49 year old female with a luxury budget, traveling for leisure
Wow, I logged on to consider booking my vacation here, but after reading the last review about the poor man who broke his leg and he and his wife were treated like dirt---I DON'T THINK i'LL BE STAYING HERE!!
33 year old female with a luxury budget, traveling for leisure
My husband broke his ankle the first night of our stay here stepping out of the elevated bathroom. I understand that accidents happen, however, the hotel staff/management never once approached him to see if he was okay or if they could make him more comfortable. They treated us as if we weren't even there. We were in the middle of an unexpected snowstorm that prevented him from going to the hospital immediately, so he sat in the room for 13 hours with a broken ankle. The front desk didn't even want to give the EMT extras pillows to prop up his leg. The hotel staff suggested that we go to the clinic that was on the site, so we (painfully) loaded him the car and drove to the clinic to find that it was closed for the day. After we came back, the front desk staff once again suggested that he go to the clinic. I informed them that it was closed. The last straw was the morning that we were checking out. My husband was in severe pain and I went to the hostess at the dining room to ask if he could be seated for breakfast. I knew it was a few minutes before the dining room opened, but he was having a lot of trouble getting up and down, so I wanted to see if they would mind seating him while we waited for the dining room to open. The hostess didn't even look at me or ask me any questions; she simply turned the clock on the desk to face me. I asked her what that was supposed to mean and she said "it's not 6:30." Needless to say, I was infuriated. I went to the front desk and told the manager what happened. She said that she would set up a table, but she also felt the need to tell me that it wasn't 6:30. It was 6:25. If you do stay here, be sure not to inconvenience the staff. The food was highly overpriced and wasn't great. The hotel itself is lovely (excluding the staff), but they also raised the price for the room after we made the reservation (they only guarantee the price for your first night) and the second night cost over $80 more than when the reservation was made.
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