Eisenhower Inn Conference Center Resort - Page 1

When my family of five rooms checked in Friday 10/26/07 around 7PM we had to call and have maintenance give us some hot water. The heated pool was cold and the jacuzzi was out of service. In two of the five rooms weed stems were left behind on the beds - so room service must have forgotten to clean the rooms. After returning from a long day out Saturday evening around 9PM room service had skipped my room and forgot to service my room. When I called the front desk the desk manager gave me attitude and did not offer to fix the issue. Sunday morning the guests were told a transformer blew and no one had hot water to bath and also the restaurant/ room service was closed due to the issue. Two young staff members were left to listen to all of the unhappy guests during check out Sunday morning. The owner of the hotel advised his staff to give each guest a whole $10 off of their stay. I will never go back again. Nice hotel decor - HORRIBLE, HORRIBLE CUSTOMER SERVICE ALL AROUND THE JOINT. In the middle of a emergency the hotel owner could not even make it to the property on Sunday to help his staff handle the lose of water to his private establishment.

The rooms are lovely and the staff is always courteous and informed. We have attended banquets and the food is always first rate.

Everything was well within or beyond expectations. The bed was a little hard but no hotel ever has a soft bed.

I was attending a convention. The facilities were excellent, kept clean and stocked.

This hotel made me feel welcome: The staff was always pleasant and helpful. The wait time at the desk and the restaurant was kept to a minimum.