I've stayed in crummy rooms before, but not at these prices. I was desperate for a room, and they knew it. I could not make or receive calls on the room phone, the "office" locked at 9:30 pm and no one answering repeated calls to summon the "night desk help", and not even a box of Kleenex in the room! The overworked desk people were as helpful as they could be, however, the night guy lent me his own cell when my room phone didn't work.