Econo Lodge Provo Motel

I reached here after getting reference from choice hotels. It was happy to see the standards of the room and amenities provided. The hotel staff were friendly and sincere. I will surely come back here some other time.

We booked through Choice Hotel's phone number. The person we reached, Luke, was very friendly and extremely helpful. I will definitely call Choice Hotels or visit their site to book a place again. I've used them before and the places were great. This one is just an exception in terms of personality.

The room is clean (I'm in the room as I type), everything I asked for is here. 2 beds, nonsmoking, internet.. voila!

The man at the lobby didn't speak English very well and since I only speak one language I'll give him the benefit of admiring his skill at two or more languages but it did make his rudeness that much more irritating.

He didn't believe me when I said I had already made a reservation through Choice Hotel's 800 number. Seriously. It wasn't until he looked up my confirmation number and my credit card that he was even sort of interested in me as a customer. Very rude. Then again... with a name like Econo Lodge you can't really expect the luxury of paid-to-be-polite staff.

There were bugs in the room. The Internet access was incredibly slow. The hot tub was broken.