Econo Lodge Niagara Falls Hotel - Page 1

We stayed here on the 10th of may. This place is only frequented by Indians. Anybody else would feel out of place. The entire place smells and its absolutely dirty. The "breakfast" is stale muffins and coffee. The staff is rude and indifferent. The worst part however is that the beds are absolutely filled with bugs, and managed to even get on to the luggage kept in the room. There are cockroaches in the corners and my son woke up screaming as a spider (quite large) was climbing on him inspite of the lights being kept on all night.

Good location, nothing else.. Did not sleep at all! The bed was infested with bed bugs. They all came out when I got in bed and feasted on me for 3 hrs while I was trying to sleep. At 3 am I turned the lights on, and there were hundreds of them, crawling all over the beddding. All red with my blood. Now I have bites everywhere. They gave me another room but I kept turning the lights on looking for bugs. The employee refused to come look at the infested bed, I think it is because he knew there was a problem and rented it anyway. Breakfast was aweful. Always lacking something. Service was worse. Employees were not professional at all.

Dislikes:

Dirty place. Needs a good cleaning.

Their free breakfast consists of stale blueberry muffins and regular coffee & tea.

There are three floors here. Look at the size of the lobby (photo). It doesen't add up. No way are they going to accomodate anyone for "breakfast".

We arrived early afternoon and the crumbs from the muffins were still on the table. We should have turned around then!

Trash in this area was overflowing in the containers.

Bathroom seat was broken in the room. Faucet sink was leaking. If your over 5'5" and 150 lbs. good luck taking a shower!

Windows need cleaned all over the place.

Staff not friendly at all. Very rude as a matter of fact. They supposedly had a half million dollar renovation. Where? I have no clue. How does this place pass a building and health inspection?

Hey Choice Hotels, got any standards for a franchisee? Wow! You guys need to take a ride!

I did write a complaint letter to Choice Hotels and I got an unsigned form letter back if that tells you anything.

Likes: None, none & none.

They did not have a coffee maker in the room.

The location, the cleanliness and the attitude of the staff were great. The only problem was the room key that did not fit and it took quite a long time to get a new key. So we had to sit in the lobby for a while because they had no other rooms available.