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Econo Lodge Montgomery

2 Stars
 
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4135 Troy Hwy   [edit info]
Montgomery, AL 36116, United States +1 334 284 3400 www.econolodge.com - see rates
Check-in time: 2:00p    Check-out time: 11:00a
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The Econo Lodge is ideally just minutes from area attractions like the Alabama State Capitol, Shakespeare Theater, Maxwell Air Force Base... more »
 
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average guest rating 2.0 out of 5

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Good breakfast and staff. The only – Posted Feb 19, 2009
   
         
Good

Good breakfast and staff. The only problem is that to achieve the room we have to use elevator and then go to an external access way with a temperature lower than 32 degrees.

read full hotel review on IgoUgo.com

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The sneaky lady ruined everything – Posted Aug 09, 2008
by noeconolodge  (1 reviews)
   
         
Horrible
35 year old male with a moderate budget, traveling for business

The front desk lady (I think she was Indian) who identified herself as "Nisha" has been bugging me for $2.00 since I stayed. The checked in at midnight, so I forgot I had AAA card, which could have given me 10% off the price. The next morning when I was in their breakfast room, I was trying to find a receptionist to talk about this. I heard some movement inside the front desk at the corner when I could not see, so I called "hello" trying get someone. The movement stopped, but no one came out. I called "hello, some body there?" louder for 4 times, still no one came out. I decided to work on my breakfast. After 5 minutes, Nisha came to the breakfast room. When I asked her if you worked there, she apparently was annoyed by me for interrupting what she was doing. When I asked about AAA discount, she was even more upset, telling me I couldn't not use the discount b/c my internet booking price was already lower than their official tag price. Then I told her that I have talked to someone in her motel a few days before, and he had confirmed that they took AAA discount. She then told me that the guy didn't know what he was doing. Then, she told me that I owed her $2.00 because they charge a different tax rate (13.5%) instead of my reservation rate (12.5%). I was in a rush going for my appointment, then I told her that I would check my reservation paper and get back to her. Then I forgot this for the next few days.

What's unbelievable was that, 7am I was loading my stuff before checking out, this Nisha lady was already waiting at my door: "you still owe me $2.00". I was thinking "wow ,I stayed in your motel for 5 nights, and you are chasing me for $2.00?". I pointed out that we should follow my reservation rate (I made my reservation through Kayak), she pulled out a piece of laminated paper with different rate and charges on it, told me that I needed to follow the rate stated on her paper.

I called their customer service, had their rep talked to her, after 10 minutes of arguing with their own rep, she finally cave in, told me: "ok, I let you go this time". That has already wasted 30 minutes of my time. During my entire 36 years, I have not encountered any receptionist with such rude and nasty attitude, until now.

Encono lodge, Montegomery, you made my money once, but will never again.

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Poor customer service/front desk person – Posted Aug 04, 2008
by nomoreeconolodge  (1 reviews)
   
         
Horrible
35 year old male with a luxury budget

I stayed in Econo Lodge for 5 nights. The hardware was good, however, the front desk person was terrible, made me feel like I was running into a scam. When I checked in, it was late night, and I couldn't find my reservation paper, so I let the front desk person charged me based on what's on their computer screen and I paid cash in full. However, I didn't realized they charged me at 13.5% tax rate instead of stated 12%. No big deal. Then next morning, when I was having breakfast in their breakfast room, an Indian front desk lady who identified herself as "Nisha", approached me and told me straight: "you owe me two dollars". Her reason was that they needed to charge me based on what's printed on their side of laminated paper, not what's stated on my reservation paper. She said that the person checked me in last night didn't know what he was doing. come on, 2 dollars, that's how much I gave to homeless standing at the corner of the street. However, what I didnt like what her rudeness and poor attitude. On top of that, that's principle issue. I paid cash in full in advance for 5 nights, why bugged me with $2, charged me a different tax rate than what's stated on their official website?

What's so unbelievable was that, at the sixth day, when I was checking out 7am in the morning, this "Nisha" lady was already waiting at my door, asking for $2. Then I had to stay extra 30 mins to call their customer service, had their rep to talked to her. Even with that, she was unwilling to give up $2. After a long conversation with the rep, she finally gave in, and told me: " alright, I let you go this time.".

I have never seen such a nasty hotel manager in my whole life. Econo Lodge, you had my business this time, but never, never, never next time. That's so much for the personnel quality of " Choice hotel internationals".

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Comfortable room and good shower – Posted May 20, 2008
   
         
Good

Comfortable room and good shower.Location is bad, I was scared when I walked up.“Overall the hotel was not bad. But, once we went inside the room the room was comfortable...

read full hotel review on MYTravelGuide

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Leaving.Very unsafe no security – Posted Feb 21, 2008
   
         
Horrible

Leaving.Very unsafe no security.“Hookers and a preacher out front, asked for money upon exiting my car by someone who approached from the shadows very scary and I'm a big guy...

read full hotel review on MYTravelGuide

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It was close to the interstate.I did – Posted Aug 01, 2007
   
         
Mediocre

It was close to the interstate.I did not feel safe at all!“Although this hotel was close to the interstate, I did not feel safe at all. I would not recommend this hotel...

read full hotel review on MYTravelGuide

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Hotel Review – – Posted Apr 06, 2005
   
         
Okay
by a traveler from Farmingville, NY
22 year old female with a luxury budget, traveling for leisure

Their free local calls service is nice, I hope the breakfast is good.

I am somewhat likely to return to the Econo Lodge Montgomery.
I might recommend it to friends.
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