Econo Lodge Maryville Motel - Page 1

The motel offers the basics that I want. It has a good clean room and bed with a shower and cable TV at an affordable price.

This hotel made me feel welcome: The staff at the front desk remembered me from my phone call, He also remembered me from past years.

Overall, it was a positive experience. However, the cleaning person that day rudely asked me to 'get out,' probably because he was too impatient to wait for me to finish taking my luggage out of the room. I had already finished checking out at the front desk. I had a lot of luggage, I was alone, so there was no one to help me remove it from the room in an expeditious manner. I didn't report it to the management; however, treating a customer that way is simply unacceptable.

The manager offered little rate information beyond what his receptionist originally quoted over the phone, and seemed all too willing to exercise additional fees for a variety of services after the final billing upon departure. Through negotiations, the majority of fees were dropped, though not all.

During our first night, at 1.30 am, we woke up to find the parking lot full of emergency vehicles, then the electricity went off in our room. We were moved to another room, without any help, that room had no electricity either. So we moved to a third room, again without help. The next day we moved the rest of our belongings, again with no help from the staff. I reported a large spider in our room. The guy looked at me and walked off without a comment. We reported all of this to the desk, the owners and Orbitz.com, who we booked through. The only reply we received was from Orbitz.com. Since our son is in college in that area we will be traveling there frequently. We will not be staying at this hotel or any other Econo Lodge.