Econo Lodge Gettysburg Motel - Page 1

On July 8th my 17 year old daughter and my mother checked in to the Econolodge Motel in Gettysburg (717-334-4208). The next morning they checked out and continued their travel. Shortly after leaving my daughter realized she left her digital camera on the bed. She immediately called the motel and told them she had left the camera on the bed. They told her it was not found. She called back several times Tuesday and Wednesday and each time was told by both the manager and other employees that the camera was not found. On Thursday, July 10th they checked back into the same hotel on the return trip home. My daughter asked about the camera again. She saw it in a draw at the front desk. The manager said she did not know anything about the camera. My daughter insisted that this was her camera and insisted they return it to her. When she got it back it was missing the memory card. The manager said she had no knowledge of the missing card.

Friday morning July 11th I called the hotel and spoke with the manager. She said that they gave her the camera last night. When I questioned her about not notifying my daughter that it had been found she said they had to move the bed and found it behind the headboard. As it was left on the foot of the bed I doubted the truth of her explanation. She had no explanation of why they did not phone my daughter when they found it. When I questioned whether it would have been returned if they had not come back to this hotel and seen it first hand. She had no explanation of how the memory card was missing other than it must have fallen out. When I explained that to remove it, one would need to press a button and then press another button inside the opened door to release the card. That it would have to be done deliberately she had no explanation. I notified her that if this was not resolved I would post a review with this story on hotel website. She told me she did not care. I told her that since her employees were the only one with access to this camera that it was clearly taken by an employee and she and the other people my daughter had spoken with by phone had lied to her. She had no explanation.

After hanging up with me she called my elderly mother in her room and asked her to come to the office. The manager was unhappy that someone had called and complained that the caller was angry. Although I can agree I was unhappy with the situation, the conversation had been respectful. The manager offered no resolution to my mother. She insisted that the camera was found only when they pulled the bed from the wall. She could not explain why they did not call the cell phone or my mother’s home number, which was left with the front desk. My mother stated that she was concerned with who would have possession of a 17-year-old girls photos and what they would do with them. The manager was clear that she did not want negative postings but offered no resolution.

At check out my mother paid the full bill. The manager was present with a young man. He questioned why anyone would take the memory card. My mother also had this same concern. She also reiterated that she believed this camera would not have been returned if they had not stopped back and seen it in the office. They did not offer any accommodations to resolve this situation.

The location was good and the people were very friendly.

Everything was satisfactory.

The motel rooms need to be updated/refurbished. It's okay to stay but there are better places in town.

It was a good place to stay for the short time I was there.

This hotel made me feel welcome: They told us how to get around town. It was good.