Econo Lodge Cody Hotel - Page 1

My husband and I enjoyed our stay at this particular Econo Lodge. We often avoid this brand but were drawn in by the look of the place and we were not disappointed. It was great!

We really enjoyed Cody, Wyoming and had a very nice stay at the EconoLodge there in town. The rooms were very clean and the kids enjoyed the warm indoor pool a lot! Thanks for a great stay!

We had a great stay in Cody and at this motel. We had a new room with a great bed! The staff told us about a great restaurant within walking distance. Everything was within walking distance! We will be back!

I liked the great location, service, and comfort. The staff was very helpful and polite. I would stay there again.

The walls in this place must be made of paper because you really CAN hear everything that is going on in the neighboring rooms. Our "neighbors" woke us up around 2 a.m. when they accidentally called our room instead of their friend's room. Then the proceeded to bang around in their room while getting ready to go hunting. Once they finally left, we had the "pleasure" of listening to their room's phone ring 10 times between 3 a.m. and 4 a.m. because they had scheduled an automated wake-up call but had actually left to go hunting prior to the first call. I called the front desk after the second set of 8 rings and was told that the problem would be fixed. It wasn't. The rings continued for an hour. When I tried to call the desk to tell the manager that it was still ringing, I was met with a message stating that no one was available, and I was disconnected. This occurred 4 times and I then gave up.

Later that morning, while we were packing up our car, the owner of the building came out of the office. When we told her what had happened with the phone calls, we were promptly cut off mid-statement and told that the manager said he turned off the automated caller and that he even checked to make sure the phone wasn't ringing, and that it wasn't. In other words, she blatantly called us liars. As a business owner myself, I consider customer service to be the #1 priority of my business. This woman does not know the meaning of the words "customer service."

This was the worst night I've ever spent in a motel. I was in Cody for a business conference. I'll never return to this motel again because of the way the owner of this Econo Lodge responded to our complaint and because the walls are paper thin. I wish I had stayed at the Holiday Inn with the other people attending the conference.