Econo Lodge Brockport Hotel - Page 1

It’s pure filth! I state this with no reservations. Lobby was lived in with food on floor, breakfast buffet was part of this. We were exhausted and made reservations thru Choice Hotels as we had a family emergency and had to get to the local hospital, they should refund our fees and the overcharge of 5 dollars. Towels all mismatched and stained. Bath tub uncleaned, Urine on floor in bathroom, sticky floors, trash in baskets. It’s horrible.

The hotel is good value, in a quiet neighborhood. The pleasant clerk provided an extra blanket quickly, the bed was not bad for a regular mattress, a bit small, but ok.

This hotel made me feel welcome: The gentleman was very friendly, willing to talk about the hotel and to provide extra service.

I stayed for a weekend. On the second day, I was out of the room all day. When I returned to the room that evening, I found that no maid service had been provided and the room was exactly as I had left it. I informed the desk manager the next morning when I checked out and he seemed a little surprised, but not too concerned. No offer was made to give me an adjustment on my bill.

This hotel made me feel comfortable: I noticed that the furnishings had been upgraded since the last time I stayed there and the bed was comfortable. The check in area was also nicer with a coffee area and a television.

I had stayed at this hotel before, about five years ago. The property has been improved, and the room was much nicer than on my previous stay. The refrigerator and microwave was much appreciated, and the king bed was very comfortable. Everything was clean. The problem I encountered was that I stayed for two nights, and I was gone for most of the day on my second day there. I left shortly after nine a.m., and returned to the room at about seven thirty. On my return, I was shocked to see that the room had not been made up! I saw no point in telling the manager at that time, since I knew that no housekeeping staff would still be around. I had enough towels to tide me over. The next day, when I checked out, I only left a tip for a one-night stay, and there was two days worth of trash in the wastebaskets, mostly newspapers and drink cups. I did tell the manager when I checked out the next day. He seemed surprised.

This hotel made me feel welcome: The check-in clerk was very friendly, asked me if I was there for Homecoming Weekend and wished me an enjoyable stay.

The room we were in was not secure. The window would not lock and there was a walkway right outside the window. I ended up going to the Home Depot store across the street and buying thumbscrew window locks before I felt safe in leaving my belongings in the room while we went out.