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Duxton Hotel Auckland

3 Stars
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100 Greys Avenue
Auckland 1141, New Zealand
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Ideally positioned amongst magnificent park surroundings the Duxton Hotel Auckland is near a magnificent park in central Auckland. With i... more »
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Hotel Review

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1 out of 1 people found this review helpful
Appalling servicePosted Apr 01, 2007
by decent_hard_working   (1 review)
   
         
Horrible
33 year old with a luxury budget, traveling for leisure

We could have overlooked the dated interiors, leaking and free-standing "air conditioning" units in each room, if it hadn't been for the appalling customer service.

We had everything from rude and disinterested to (more common) ignorance and confusion. Check in was a mix up, our room wasn't ready in time for 2 pm check in (and it was difficult to even get a drink while we waited!), sugar in the salt shaker for our room service breakfast, half room service desert menu was not available and they couldn't even offer more than one bowl of ice cream in place!

I could go on but I want to forget the whole thing. We were thoroughly disappointed.

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