When we arrived the Credit card machine was down and the lady at the counter (who did not even speak English) asked if I wanted to pay cash. I told her NO! She then told me to keep checking back every so often. My family and I changed and drove down to see the falls and were gone for several hours. We could not open the door. The bathroom was tiny and there were only 2 towels for me, my husband and my son (thank god we brought swimming towels). We never used the pool - it looked disgustingly dirty!!! The matresses were torn and there were holes in the sheets and blankets. There was a sliding door on the closet of a bathroom which was hard to move back and forth. I did not feel safe here. I had reserved a room with 2 queen beds. I got a room with 2 double beds. I was not happy. Last but not least, after checking in and being at Niagra Falls for a few hours and returning, we got a phone call from the front desk at 11:30pm to come and pay our bill. I was very angry at this as we were in bed already. To top it off we were overcharged and now I have to take it up with the web I made the reservation with. I do not recomend this hotel and will never stay here again!!!!!