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Doubletree Hotel Rochester

4 Stars
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1111 Jefferson Road   [edit info]
Rochester, NY 14623, United States +1 585 475 1510 doubletree.hilton.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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A dramatic glass enclosed Atrium sets the scene at the beautiful Doubletree Hotel Rochester. Business travelers and vacationers alike wil... more »
 
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Hotel Review

1 of 23 reviews
 
Worst service ever and double-billed – Posted Jun 03, 2008
by HardToGetMeMad  (1 reviews)
   
         
Horrible
53 year old with a luxury budget

I stayed at this hotel in Rochester for two nights in mid-May 2008. It looked nicer than others I have stayed at in Rochester in past years and I liked the fact that it was not too noisy despite the fact that it was full of 16 and 17 year old boys and girls from all over for a soccer showcase tournament.

BUT, after we arrived late Friday night, left early Saturday morning (by 7:00 a.m.) and did not return until 10 p.m., we found our room had not been cleaned and had no fresh towels. When I complained to the desk, they suggested I must have put out the do not disturb sign (yea, right, at 7 a.m.). I said I had not and asked if I could get some fresh towels by morning. We had to leave early that next day, and when we returned, the room still had not been touched other than to have left a couple towels on top of the beds. When I went to check out, I asked for reduction in the rate. They finally agreed to take 20% off (of a $127 nightly fee plus tax) but only took $20 off in the end, but we rushed off because it was Mother's Day and we had to get home. Then my credit card bill came and it turned out that they charged me an EXTRA $154 dollar on top of the $290 that Hilton had charged as an advance online purchase. So far I haven't had my phone calls returned (they say their accountant must handle this problem).

My advice: DO NOT BE DECEIVED BY APPEARANCES. NEVER HAD A WORSE HOTEL EXPERIENCE, and I stay in hotels several times a year for both business and pleasure.

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