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Doubletree Hotel Rochester

4 Stars
 
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1111 Jefferson Road   [edit info]
Rochester, NY 14623, United States 1-585-475-1510 doubletree.hilton.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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A dramatic glass enclosed Atrium sets the scene at the beautiful Doubletree Hotel Rochester. Business travelers and vacationers alike wil... more »
 
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average guest rating 3.1 out of 5

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Billed more than receipt showed...... – Posted Aug 11, 2008
by Sherril11384  (1 reviews)
   
         
Mediocre
25 year old female with a moderate budget

Though there was a nice remodel, there are some things which should have been takin into account. The a/c can be programmed to a specific temp but then the room gets freezing when it turns on, then you're sweating by the time it kicks on again, not to mention it is very loud. I am NOT a very picky person but to add injury to insult, my receipt showed me being billed $136 and I was billed $157-keep in mind I was told my bill would be less than BOTH of these prices. However, it was a friend's wedding and I could not cancel my reservation the day of so I sucked up paying $136, but now that I see I paid $157 I am NOT happy.

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Worst service ever and double-billed – Posted Jun 03, 2008
by HardToGetMeMad  (1 reviews)
   
         
Horrible
53 year old female with a moderate budget

I stayed at this hotel in Rochester for two nights in mid-May 2008. It looked nicer than others I have stayed at in Rochester in past years and I liked the fact that it was not too noisy despite the fact that it was full of 16 and 17 year old boys and girls from all over for a soccer showcase tournament.

BUT, after we arrived late Friday night, left early Saturday morning (by 7:00 a.m.) and did not return until 10 p.m., we found our room had not been cleaned and had no fresh towels. When I complained to the desk, they suggested I must have put out the do not disturb sign (yea, right, at 7 a.m.). I said I had not and asked if I could get some fresh towels by morning. We had to leave early that next day, and when we returned, the room still had not been touched other than to have left a couple towels on top of the beds. When I went to check out, I asked for reduction in the rate. They finally agreed to take 20% off (of a $127 nightly fee plus tax) but only took $20 off in the end, but we rushed off because it was Mother's Day and we had to get home. Then my credit card bill came and it turned out that they charged me an EXTRA $154 dollar on top of the $290 that Hilton had charged as an advance online purchase. So far I haven't had my phone calls returned (they say their accountant must handle this problem).

My advice: DO NOT BE DECEIVED BY APPEARANCES. NEVER HAD A WORSE HOTEL EXPERIENCE, and I stay in hotels several times a year for both business and pleasure.

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We loved this hotel, we were able to – Posted Aug 06, 2007
 
         
Excellent

We loved this hotel, we were able to get early check in with no problem. We received great service from the moment we arrived till the moment we left. Room was clean and the beds were very comfortable. Featherbed or pillow tops. Plenty of down...

read full hotel review on IgoUgo.com

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Very good Hotel, Good price, Good – Posted Jul 17, 2007
 
         
Excellent

Very good Hotel, Good price, Good breakfast, plenty of fruits, oatmeal and all the fatty traditional items. The room was clean, nice bathroom, excellent pool and hut tub. I've been in other Hotels in the area and this is the best, trust me.

read full hotel review on IgoUgo.com

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Hotel Review – – Posted Nov 30, 2006
   
         
Good
30 year old female with a moderate budget, traveling for business

My stay at the Doubletree hotel was excellent. It was my first stay with them and I will certainly stay there again on future trips to Rochester.

I thought the room was comfortable and beautiful and I loved the toiletries left in the bathroom. I thought the cookies upon check in were a nice touch as well.

I am very likely to return to the Doubletree Hotel Rochester.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
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We took our 3 girls for a day and night – Posted Dec 30, 2006
 
         
Excellent

We took our 3 girls for a day and night of swimming/hot tubbing. Great experience. Pool area clean and gorgeous. Lots of natural light coming through the atrium. Room large, with attractive decor and fixtures, Beds very comfortable, hotel very...

read full hotel review on IgoUgo.com

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Hotel Review – – Posted Apr 11, 2006
   
         
Okay
by a traveler from Lyons, NY
49 year old female with a moderate budget, traveling for leisure

It is a nice place to stay. Unfortunately for us, with the hockey tournament going on, there were too many kids and the place was noisy.

I am somewhat likely to return to the Doubletree Hotel Rochester.
I might recommend it to friends.
HorribleExcellent
12345
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Hotel Review – – Posted Jun 28, 2004
   
         
Good
by a traveler from Cheektowaga , NY
18 year old male with a moderate budget, traveling for business

I am very likely to return to the Doubletree Hotel Rochester.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Hotel Review – – Posted Nov 12, 2003
   
         
Okay
by a traveler from New York , NY
26 year old female with a moderate budget, traveling for leisure

I am somewhat likely to return to the Doubletree Hotel Rochester.
I might recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Hotel Review – – Posted Nov 07, 2003
   
         
Mediocre
by a traveler from Fairport , NY
29 year old female with a moderate budget, traveling for leisure

I am somewhat likely to return to the Doubletree Hotel Rochester.
I might recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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