Doubletree Hotel Los Angeles Commerce

The front desk staff announced to her co-worker and other guests waiting to be checked in that my bank card was not working. My bank had issues with their computers and the computers were often down for repair. The front desk staff rolled her eyes when she announced that my card was not working. Then, when I paid in cash, she charged me a deposit fee. She treated me like I was unable to pay. I was extremely upset. The hotel was nice. But the front desk experience made me decide that if that was the way the Wyndham hotel treats their customers, then it was not the classy hotel I thought it was. We were actually treated with more respect by the maids then by the front desk staff. The maids were very nice and pleasant.

I liked it because it was near the customer I was calling on. It was clean, comfortable, pleasant, and in a good neighborhood. It had safe parking.

If you like paying for every amenity, including internet access, check in here. $9.99 for internet access! What a crock. Everything else about this place is average. No breakfast, no fridge/microwave, no incentive to pay $100 a night.

I loved the location, the room was beautiful, but the maid walked in on me. I had arranged a late check out and she came in early, then she said we smoked in the room, we do not smoke. They then charged us a two hundred dollar smoke fee that I had to dispute. They took it off and I have stayed there again since. The hotels name is a name I can trust!

This hotel made me feel sophisticated: It's a classic hotel. They treat you well!