Cookies at check in were good. It was downhill from there. I had reserved 2 nonsmoking rooms for two nights 5/17 & 18. One room had clearly been smoked in. The first night, people smoked in the hall of the nonsmoking 7th floor! The food at the cafe was served cold. Breakfast was only a buffet for $17.95 per person. The second night the people next door were so loud and obnoxious that we had to call security 3 times!!!!! They were even outside on our balcony, which is not meant for people to be on! I complained in the morning and received free breakfast! whoopee do! We had to listen to these people from 1 a.m. to 3 a.m.. When I complained in the morning, they told me that they were the flight crew from Virgin Airlines. I'll contact them next! The room was ok. No smoke detector on the wall and the bathroom needed some work. If you can, stay somewhere else!!!! After paying $700+ for two rooms two nights, we were unhappy campers!!