The gift shop/cafe was never open when it was supposed to be. Hours were posted daily, but each time we tried to visit, it was closed. During check out, I mentioned to the front desk staff that something had been lost in the hotel (iPod charger). Along with housekeeping, they successfully helped find it and returned it to my daughter. They were very accommodating. The beds and pillows were much more comfortable than expected, including the rollaway bed. he pool was nice, but too crowded. However, the overall facilities were wonderful. It was an exceptional value for a holiday weekend (we paid just $69/night).