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Doubletree Grand Key Resort

3 Stars
 
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3990 South Roosevelt Boulevard (Lower Keys)   [edit info]
Key West, FL 33040, United States +1 305 293 1818 doubletree.hilton.com - see rates
Check-in time: 4:00p    Check-out time: 12:00p
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Florida Keys and Key West Lodging Association's "Property of the Year", the Doubletree Grand Key Resort hotel offers complimentary... more »
 
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average guest rating 3.6 out of 5

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1 out of 4 people found this review helpful
Horrible Service and Responsibility – Posted Aug 02, 2009
by darkunicorn04  (1 reviews)
   
         
Horrible
female with a luxury budget, traveling for leisure

We booked a stay online for this resort and the day we were to fly down, a hurricane came through. The Keys were evacuated and we were not able to fly in. So, we called the hotel to make other arrangements for a later time or get a refund and they refused. Apparently, we still had to pay for not being there, not using their facilities, not using their resources; even though we could not due to a natural disaster. They were not accommodating at all and ran us in circles to even find someone to talk to about the incident. This is horrible service and poor character in hotel management. Do not stay here.

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1 out of 1 people found this review helpful
The hotel is very attractive. Has – Posted Mar 07, 2009
 
         
Excellent

The hotel is very attractive. Has great shuttle services downtown and will drop you off in other locations as well if you ask. The drivers are very familiar with the area and will give you tips on what to see, where to eat, etc. They pick up...

read full hotel review on IgoUgo.com

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Bell service was outstanding, and I had – Posted Feb 27, 2009
   
         
Okay

Bell service was outstanding, and I had the feeling that most of the staff throughout the hotel would go to almost any length to satisfy their clients. Food was limited in selection and quality, and was mediocre at best. My husband and I both agree...

read full hotel review on IgoUgo.com

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All Review Photos We chose the – Posted Feb 21, 2009
   
         
Okay

All Review Photos We chose the Doubletree because of its location, accommodations, and my husband works for The Hiltonand since DoubleTrees are owned by Hilton Corp, we get a big a$$ discount. We made the right choice. The hotel was very nice,...

read full hotel review on IgoUgo.com

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This hotel is wonderful! From the – Posted Feb 21, 2009
 
         
Excellent

This hotel is wonderful! From the minute you enter, you feel welcomed and pampered. Obvious quality in everything they do and very clean!! Everyone here goes out of their way to make sure you are comfortable and enjoying yourself. Worth every...

read full hotel review on IgoUgo.com

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The hotel was everything that we wanted – Posted Feb 11, 2009
 
         
Excellent

The hotel was everything that we wanted it to be. The staff catered to your every need. Clean, cheery and spacious rooms. The landscape was superb. We ate in the restaurant for each of the meals and went away content with the service and the...

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Hotel is a great value, for the price. – Posted Jan 04, 2009
   
         
Good

Hotel is a great value, for the price. We booked a room with a king size bed and it was quiet, clean & comfortable. Staff was friendly too. We'd also booked a room with a "balcony" but it was about 3 feet deep and only had a small table out...

read full hotel review on IgoUgo.com

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Lovely clean rooms, with big thirsty – Posted Dec 10, 2008
 
         
Excellent

Lovely clean rooms, with big thirsty towels, awesome bedding. Staff was very helpful, especially the front desk. Grounds were very nice, big pool and hot tub. Shuttle to downtown key west. A wonderful experience.

read full hotel review on IgoUgo.com

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If you're in Key West with your family, – Posted Nov 25, 2008
   
         
Okay

If you're in Key West with your family, this is a good option, as the rooms are nice and affordable, however, if you're there to party it up, this is way away from the action of Duval Street. Spend a little more up front and you'll break even with...

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Nice – Posted Sep 02, 2008
   
         
Good

The Doubletree is far from the Duval Street scene and beaches. It is located adjacent to other hotels/rsorts. But it is very nice, clean and has a beautiful pool. Using the free shuttle is a big plus. If you take the shuttle, you don't have to...

read full hotel review on Yahoo! Travel

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