Doral Golf Resort Spa Marriott Resort Traveler Review

Beware of thieves

My family and I recently returned from a week long vacation in Florida. We stayed at the Miami Doral Golf Resort and Spa. Last night we had arrived at the hotel at 10:30 p.m. and parked in at the lot adjacent to our rooms, the Valet Parking Area. To avoid leaving the keys for the van with 9 suitcases inside, we went to the trouble of parking the van ourselves. The next day we discovered that someone had broken into our rented vehicle and that all of our nine pieces of luggage had been stolen from the vehicle. Immediately after discovering the breaking and entry we called hotel security. We also contacted the Loss Prevention Officer and other members from the administrative departments. They called the police who also showed up minutes later. The police opened a case and assigned an incident number. Unfortunately, it appears that there are no security cameras covering this area and none of the security staff of the hotel witnessed the robbery.

Because of the "confidence" we had in the hotel, we had no trepidations about leaving our luggage in a locked vehicle inside the security perimeter of the hotel in order to facilitate our early morning departure to the airport. We were thoroughly surprised and shocked that this type of crime could be perpetrated inside such a "prestigious" hotel.

We visited Florida to go shopping and spent a considerable amount of money for the items which were in our luggage.

The hotel's "investigation" resulted in nothing. The security staff was quick to tell us the hotel was not responsible. They didn't seem to take any responsibility for the stolen luggage. We were told that this was the first incident of such kind but later we learned that other guests had lost sets of golf clubs outside the club house and ipods from cars.

Stay away from this place where it seems thieves operate from inside, no one will stay in a place where they don't feel safe.

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