As a member since 1993 I have seen the quality of the OKW resort slowly go down hill. Building requests never seem to happen. Checked in mid August and was suppose to have balloons and surprise from my family in our room for my birthday--Nothing- They forgot. Purchase 2 park hopper tix and when we got to Epcot one ticket did not work. OkW called to verify our entry but double charged my bill for the tickets. I hate surprises, The word SORRY seems to be the theme of many cast members at OKW these days.