Paid a lot of money for a room with a park view -only room available- which was partially obstructed by a construction site. Asked to have our luggage stowed while we waited for our room and the bell service made us wait over 35 minutes. Storyteller's cafe was nice. Probably the only highlight of the hotel.
Pool was nice, our son loved the water slide, except that there was only ONE poolside service waitress for about 200 guests. Other guests were getting upset with her (poor woman, wasn't her fault) and she said the other waiter was having car problems. So they have a wait staff of TWO serving 200 guests?
The room was not impressive. The amenities were no better than other nearby hotels.
Yes it's close to the parks and Disney shopping -but other hotels have shuttles that get you there just as fast and are much more service oriented than this one.
There is just not the level of excellence here that I expect from a hotel charging these prices. I wouln't recommend it and I certainly wouldn't stay there again.