The only thing that was 'off' on my visit this time was mousekeeping on the last few days of my stay. The first few days, I had a great mousekeeper. But the last few days, my mousekeeper didn't seem to care. My soaps and towels were not replenished.
This hotel made me feel comfortable: Well, I stay at WDW resorts quite often, so I know what to expect and that I'll be taken care of when I visit. The beds are comfortable, there's transportation to and from the parks, there are plenty of towels, and the cast members are friendly.