The room looked like it had recently been renovated. It was very nice, especially the bathrooms. The view was spectacular! Food was....well what you'd expect at Disney...average.
Housekeeping, however, was very, very poor. Sheets were not changed that we had accidentally spilled food. When I called housekeeping to request soap (we'd been there 4 days and not once was our soap/shampoo/etc. refilled). The rep who answered was blatantly not happy to be working or on the phone with me. (For the record, I was very polite when I called).
However, when the housekeeper arrived with the soap (she brought 4 times as much as I had requested, making it look like I was a whiner and she wanted to shut me up), she was one step away from being outright rude. She looked directly at me with a glare, handed me approximately 15 items (I requested 2), and walked off, WITHOUT A WORD.
I later spoke to the General Manager. He apologized, but I have a 10% assurance that he said a word to the management in housekeeping.