We celebrated New Year's at the Desmond. We requested a balcony room, were promised this, but when we arrived we were told it was no longer available. The food was less than appetizing, and was not even hot enough, therefore our new years dinner reminded us of fast food. The package for the evening was overpriced and the accommodations were just ok. We expected more for our money. A few days later we emailed the Desmond with our concerns, and were not acknowledged. Several musical venues made the evening bearable. The staff was polite and friendly, however, there was much left to be desired.