Des Moines Marriott Downtown Hotel

I was at the Downtown Marriott Saturday 11/3. I had the valet retrieve my car. My bags were at the bellman area 5 foot from the car. I went in to pay and as usual left a tip for the valet and bellman. When I arrived home I did not have any bags in my car. We called the Marriott on Sunday morning and was assured they would send them. On Monday they called for a credit card # to send which we gave them. Why this wasn't asked for Sunday?? Wednesday 11/7 the bags are still at the Marriott. I was told they were sorry about our miss communication with each other. They took our credit card # what didn't they understand. Still missing cell phone, daytimer, cards, cash, id's, besides clothes.

I was very pleased with my stay. I was there for two nights on business. The room was comfortable and the bed was wonderful! The only negative would be the view. I was facing a parking lot and I had requested a city view room, which I did not get. I also was told at reservation time that since I was a Marriott rewards member that I would receive an upgrade to a deluxe room, which I was not given. In their defense, they were extremely busy with a very large conference and they had no vacancy. I actually liked my cozy little room.

This hotel made me feel welcome: They were extremely busy at check in time and I saw several people waiting and several turned away that did not have reservations. I was told my room was not ready and settled in for what I thought was going to be a lengthy wait. Within five minutes my room was ready.

The hotel was lovely and the staff was absolutely first class!

This hotel made me feel extravagent: The halls were well lit and the staff had a general safe feeling.

It is a good place to stay and convenient for our purpose.

It was all good, the deal, the room, the property and the restaurant. We loved it and we would gladly stay with them again.

This hotel made me feel practical: It was centrally located and it was all we expected.