When arrived at the Deauville a little early (check-in time was at 4pm. We arrived at 1:30p.) I approached the agent and advised her that both my partner and I were coming down with the flu and wanted to know if they could have housekeeping prepare our room first, so we could get in faster. We even offered more $$ for that type of room. The agent said she would do so and contact us when the room was ready. About 2:30p, the agent waved to us and said the room was ready for occupancy. Now, we had arranged to have an oceanview room. When we got to the room, it was what we expected, an oceanview room. The room overall was poor. The sheets on the bed were dirty and there were scarce amenities. We left a note for housekeeping asking that they clean our beds everyday, so we would have fresh linen to sleep on each day.
The hotel offered a restaurant and a spa service. The restaurant was more like a nightclub rather than a sit down dinner and the spa was a separate business within the hotel. I think the best part of our stay was the spa.
The night before we left, I decided to check out our bill. (They offer a service where you can view your bill on the television) You wouldn't believe my reaction when I saw that they charged us a $120 upgrade on our room. When they checked us in, they upgraded us to a oceanview with a balcony. This was never told to us at check-in. I assumed our room came with a balcony hence oceanview. But according to them, they are two separate rooms. I had to spend over two hours arguing with the manager about this. They finally decided to give us a credit but it took over two weeks to post into our account.
With that said, I would not recommend this hotel. The lobby was impeccible (except for the rooms) and the majority of the staff were friendly but my experience was not impressive to say the least.