Days Inn West Springfield Hotel - Page 1

Room wasn't clean. Free breakfast consisted of plain bagels, a lineup for the one toaster, tiny stale muffins, and not much else in a tiny crowded room. Pool is in the front next to the road with no privacy or fence around it.

Relatively clean....friendly....helpful...convenient location nr. shops/restaurants, mass pike...Rt 91.

Dealing with the manager over the phone proved to be very unprofessional and lack of customer service skills.

It seems that they have an unskilled front desk person that did not know how to effectively communicate the situation at hand, and the manager was actually worse.

I will not ever deal with this Inn as long as they continue to allow their employees to practice unprofessionalism in management, customer service and communication skills. They have proven to be unorganized and have unpleasant attitudes!

The clerk had to input the credit card number six times before it went through. The breakfast only had eggs and toast. There was no meat. Nothing else.