Days Inn Suites Bentonville Hotel

We have stayed here on two different occasions. The first time we had made reservation due to the location. The second time we had not made reservations and it was the 4th place to check that we could find a room. So we took it. The first stay, the occupants above us had some kind of difficulty, quiet loud, he was not happy with his partner. The second time, the phone had been ripped from the wall and was not repaired while we were there, and we requested a micro and fridge, which were never delivered. We would have checked out but it was an Arkansas football weekend and everything was taken, at least in the area we needed to be.

On a recent stay at this location I found my room was nasty, the bed was infested with bedbugs. I was moved to a different room but the bed in that one also had bugs. I ask for a refund and was told "sorry, I had to talk to the general manager next morning, she is only one authorized to refund" I left and checked into another hotel. I keep getting the run around, I am told the manager is never there. I leave my call back number but to no avail. I would not recommend anyone stay here.

I don't expect Days Inn to provide any luxuries. We simply want (and usually get) a clean, comfortable place to stay on a road trip.

Room ac and refrigerator made so much noise had to turn them off to get any sleep.