Days Inn Richmond West Broad Hotel - Page 1

Chose hotel because it was listed as one mile from hospital for my daughter's surgery. It was more than a mile away. Arrived late, and did not see dirt until morning. Guest services said the door was locked and could not replace my scummy, mildewed shower curtain. Heard them tell someone else that they had no cribs. Carpet very dirty, and had not been vacuumed in a while. Would not use the in room coffee pot because it was so dirty. Husband noticed a 2.00 charge slipped in on the bill for the use of the safe. Would not let my children walk on the carpet without their shoes. The Denny's restaurant in front of the hotel was equally dirty.

I found an uneaten TV dinner in the microwave, hair in corners of bathroom, dust on vanity and coffee maker, dirty tissues behind bed side table, and the worst, a fresh dry crusty bloodstain on the sheet. Were sheets even changed? We left, unsure if our credit card was charged.

It was chosen for the location near the conference host hotel. The price was a great deal. The bathroom was a bit small, the light over the sink did not always work, but overall, it did the job. The continental breakfast was great!

We got a great night's sleep.

This hotel made me feel important: They attended to our needs immediately and they treated us with respect.

Breakfast needs improvement.