I am a foreigner who has traveled about 11 states in the USA. I have had many experiences staying in hotels during these three years. But staying in Day’s Inn O'Hare West Elk Grove Village was the worst experiences of my life. I made the reservation from an online travel website at $75 per night. However, after I stayed in there several days, I really think it was only worth $30 dollars a day. I doubt the customers’ reviews of this hotel. I also think that someone who works for this hotel posted the positive reviews for it. That is totally a lie. From my own experiences, I have to write something about it.
This Inn is run by people who are not friendly and helpful to their customers. When we come into this hotel, I really wanted to cancel our reservation. However, I didn’t because I have no choices to order any other hotel. Beside, I had paid already the charge, so if I had cancelled it; I have had to pay for a transition cost without staying there. The front desk man was not quite friendly to me and also not very helpful. He assigned us to stay on the second floor where there were 13 steps. The sidewalk in this hotel where is no air-condition with very odd smell in whole inn. We had 3 pieces of big luggage and 5 small packages that we had to carry up to our room. I am a 110 pound woman with a senior woman and a 3-year-old daughter. No one come to help us to carry our luggage up to our room. A man, who was staying on the same floor came down to help us carry our luggage. Also, the same thing happened on the day we checked out. We took the entire luggage by ourselves. Not one from the hotel help us.
This Day’s Inn is too far from downtown Chicago, and this hotel also wasted customer’s time. We had to use the shuttle every morning from O’Hare airport to downtown Chicago. An old man, a driver of the shuttle, whose English had a very strong Indian accent that really couldn’t understand us at all. When he drove from airport to the hotel, he always cursed everything. He was very impolite. He yelled and stared to every customer. I also think he showed sexual discrimination because he was a little bit more polite to the men. He started our days off on a sour note. We found out that if we gave him a tip, he would treat us better. For the complimentary breakfast, there is really poor choice. There are 3 strange favors of juices; the only normal drink was coffee. There ware about 6 piece of donuts- three 3 favored, 6 muffins, 12 pieces of bread. The breads ware very hard to chew. They provided all the same every morning.
Laundry facilities – The hotel provides the laundry but if is only open from 8 am to 8 pm. It is very inconvenient because every one goes out and comes back late. No body will spend their time washing dirty clothing and stay in the hotel all day without going out. Also, I think those hours were on purpose.
They do provide a free shuttle, but it is not a good facility for customers. Before we checked in the hotel, they told us whenever we called, they wouldl come to get us any time when we were at airport. They didn’t tell us that we need to walk to the bus shutter center in front of door 3. When we found out by asking someone else, and then they told us we needed to wait for one hour and five minutes after you come to the bus shutter center. From Day’s Inn to O’Hare Airport, takes about 25 minutes; from O’Hare Airtport get to downtown Chicago by CTA blue line takes about one hour, and when we came back we needed to wait for another hour for their shuttle. All in all, we needed to spend 4 hours a day on transportation. That was wasted a lot of our time visiting Chicago. I will strongly suggest that no one stay in this Hotel that causes visitors such displeasure every day.