My family and I checked in to spend Christmas with relatives in the area. We checked in after normal business hours and found the evening person slow, he complained constantly about his work load and lack of evening staff.
He said he would have to put us in an area not used much in the off season. This was pretty surprising as we had reserved over a month before! We should have probably have taken the hint and moved somewhere else.
That night there was noticeably low water pressure in our room. We later noticed the toilet flushing and refilling slowly. In the middle of the night my wife got up to use the washroom and the toilet backed up. We called the front desk and after putting up with a lot of accusations we were flushing out diapers down the toilet, we were moved to another room. The move, we were told was because the night guy said he wouldn't clean out anyone’s toilet. Quite a statement as we had already cleaned up the mess. We asked about the slow water pressure again in the new room, worried about a repeat of the previous room. We were assured it was fine, though he refused to check it in our new room.
Sure enough, later the next night, after running very slow the toilet plugged again. We called again asking if the was a plunger or something we could use to fix it. Again, we were told we would have to switch rooms. So we were then switched across the hall from our old room. All the rooms were right next to each other. Upon getting into bed I found a pair of dirty stinky socks in the bottom of the bed, between our sheets. Nice.
So the next morning, being Christmas, we went off to spend the day with the family. I called in the early afternoon to ask about the room, but never got a chance to ask any questions, as I was informed we had been evicted and out baggage was seized until we could pay for 'damages'.
To say the least I was enraged! My wife was in tears! We travel a lot and have never had any problems with any place we have stayed.
I went in to talk to the manager and was told he would be there in about an hour. Upon presenting myself to the front desk clerk, I was told he had changed his mind and wouldn't be in that day. I asked for our baggage, and was told she was told to hold it, I then told her to either call the police or I would. She called someone and gave me our bags. I then asked to return to our room to make sure everything was picked up. She gave me a room key and I went to check our former room, and found several items left behind.
I then went back and asked when I could talk to the manager, and was told she didn't know, and to maybe call tomorrow. We called the next day and even showed up to try to get an appointment, but were told he was gone for the next few days. Not the story we were told the day before. The front counter clerk was very apologetic and said she was sorry and it wasn't right what happened. No kidding! The manager never did get back to us, nor answer our calls.
This place is a joke, between poor treatment and out right farce trying to get a hold of the manager, I would not recommend this place to anyone. I cannot conform it, but a friends co-worker who stayed there more recently complained of what she thought were bedbugs. All the more reason they will never see my family stay there again!