Days Inn Denver West Hotel

Check-in was fine. We had 2 rooms; requested non-smoking & they said that's what we were getting. One of the two rooms smelled terribly of smoke. The other room was fine.

Air conditioning units timed out constantly even though it was only May. Sure wouldn't want to stay there in July!

House cleaning ignored our room, even though we were gone from 8:30 a.m. until 6:30 p.m. Then it was too late. When I called the front desk, they were disinterested. Didn't even volunteer to bring clean towels or anything!

While we were there (call it just a coincidence?), there was an attempted fraud on our credit card. Someone called the room with a detailed, elaborate story of the hotel having computer problems, not being able to properly process our card, "got called in at 4 a.m. and I've been working on the computer problems all day, but it looks like I'm going to need you to give me your credit card number again." When we checked with the front desk in person, they knew nothing about it and were completely disinterested that we'd received this kind of call.

The hotel was fine, the staff overcame some reservation problems and they compensated us with a good weekend deal.

This hotel made me feel welcome: The check in desk did a good job of fixing reservation on a busy weekend.

I enjoy staying there as it is close to relatives and shopping. I enjoy the restaurant to get breakfast right away before going on for the day activities.

We found the hotel to be convenient to many attractions and things to do. The staff was quite accommodating and very pleasant. The rooms were exceptionally clean and the amenities were more than I expected from a Days Inn.

This hotel is in a good location. I had a good room and enjoyed the restaurant for breakfast. The laundry room was convenient; the washing machine was not working at first, but was working later. Their pool was good.