When I arrived at check-in, I was greeted by Oliver, He apparently thought he worked at the RITZ. He was a bit too snooty for my taste.
When I got to my 3rd floor room I turned on the TV, it was supposed to have 20 channels, 4 came in clear. So much for satellite tv.
The computer workstation/desk didn't work even when plugged in.
The A/C didn't work on HI speed.
The shower water went from scalding to ice cold without even moving the faucet, this is bad when you're on the receiving end.
And lastly but not least, there were numerous bugs (dead) in the w/c light fixture. Apparently housekeeping missed this part of the video.
All in all, I will say that they supply you with plenty of pillows and a comfortable bed. I probably will stay at the Westin next door on my next visit though.