Upon reviewing our experience the rating should be less than 1. The hotel staff was curteous. However, the room smelled musty and the heater was so loud you couldn't sleep with it on. It was very cold outside so we needed the heater but kept turning it on and off throughout the night. With the heat off the room became very cold within 5 minutes. I guess the insulation in the walls is either non existent or very thin. The hotel's location is in a very seedy part of town. However, once inside the hotel we felt safe. The hotel did offer a continental breakfast.