My mom and I stayed here for the labor day weekend. We were checked in to room 266 in double room, which was smelly, the carpet was old and looked disgusting. She was bitten by bedbugs within 5 hours of us checking in. My mom was traumatized and we were paranoid when lying in the beds even after they moved us because this was our first experience with bed bugs. We decided to stay there because it was close to Tropicana and it was on the broad walk. Later Saturday evening, signs surfaced. All over my mother’s arms (both left and right), elbows, neck, chest, over her left eye and on her eyelid were visible bite signs which suddenly emerged. She was mortified and so was I, because I have never seen anything like this as far as insect bites, so huge. I called the manager on call that evening and he dismissed me showed no interest in his tone on the phone and said that I would have to talk to the manager in the morning. I couldn’t believe the treatment I was getting! Unbelievable! This staff was so dismissive!

This Days Inn staff was unresponsive and didn’t care to see the bite marks that had surfaced, while we were still there in the establishment. They acted as if it is quite normal to go through this type of event and be bitten by bed bugs was the norm. I couldn’t believe what we were experiencing. Never in my life had I seen a bed bug until I stayed at this location and I have never felt so disrespected by a hospitality service. And seeing that I previously worked in one year’s ago, I am totally appalled by this Days Inn staffs self righteous actions as if we were bothering them to alert them that as a result of us being placed in Room 266 upon check in, my mother was now suffering. They moved us when they learned of the infestation however, after they moved us something further transpired from the initial infestation, which were those painful, itchy, disgusting bite marks which I have taken pictures of.

This incident could have been avoided if Day Inn showed interest and took measures & steps to control their bed bugs infestation. In other words, this incident should not have happened and this Days Inn in Atlantic City at S Morris Ave at Boardwalk, Atlantic City, NJ should avoid this from happening to future clients. Especially when customers entrust this facility, by paying them for equal treatment of service by checking into their establishment expecting a comfortable nights stays. We paid for service to have a good night’s sleep, not for us to be horrified, and my mom who is elderly, bitten up all over body by bed bugs, and suffer uncomfortable pain and itching. This was not expected.